The Financial Services Unit is a specialist unit that provides a broad range of professional, in-house financial services, to the ÁñÁ«ÊÓƵapp’s executive, faculties, research and administrative areas. We manage the ÁñÁ«ÊÓƵapp's financial obligations including accounts payable, account receivable, procurement and insurance.
Financial Services
Insurance claim forms
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Student external work placement
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Volunteer acknowledgement
(PDF)
This section covers UOW business travel insurance, and volunteer insurance.
Business travel insurance
The ÁñÁ«ÊÓƵapp maintains a current travel insurance policy to cover students and staff whilst overseas on authorised university business.
What/who is covered?
It is up to the traveller to read the Product Disclosure Statement (PDS), Policy Wording, and Policy Schedule.
Documents below explain the duty of disclosure, what is and is not covered, the sums insured and the excess amounts, as well as the terms and conditions such as the requirements that must be satisfied in making a claim.
Recommend resources
Bear in mind
Travel to destinations where the travel warning on the DFAT Smart Traveller website is shown as "Do Not Travel" is generally not fully covered by the ÁñÁ«ÊÓƵapp Business Travel Insurance. The traveller must seek further approval before travelling.
The ÁñÁ«ÊÓƵapp subscribes to Travel Risk Management Services through CustomerCare. The may provide additional useful information.
If you are in a situation that may lead to a claim
- If you are in a situation that may lead to a claim contact FSD staff via as soon as possible.
Incidents arising from criminal activities (e.g. theft of personal items or malicious damage) should be reported to local police, and an official police report obtained.
Help while on overseas business travel
- Phone: contact the local telephone operator and ask for a reverse charge call to AIG on +60 3 2772 5641
- Email: auassistance@aig.com
Have questions?
Volunteer insurance
The ÁñÁ«ÊÓƵapp currently maintains a Volunteer Insurance Policy.
This policy provides cover for declared volunteers of the ÁñÁ«ÊÓƵapp whilst on volunteer work on behalf of the ÁñÁ«ÊÓƵapp.
If you are in a situation that may lead to a claim
- Please notify Financial Services on insurance-enquiries@uow.edu.au as soon as possible.
How to make a claim?
- Complete the - attach a copy of the Volunteer Acknowledgment form that was completed before you commenced.
- Attach all other supporting documentation i.e. receipts, quotations, medical certificates etc.
- Email to insurance-enquiries@uow.edu.au.
Who is covered?
- Details are in the Policy Schedule
What is covered?
- Protection is subject to certain terms, exclusions, conditions and limitations which can be viewed in the Policy Wording and Product Disclosure Statement (PDS).
All Volunteers of the ÁñÁ«ÊÓƵapp must complete a Volunteer Acknowledgement with the event coordinator and/or supervisor. These forms are then kept within the Faculty/Department. In the event of a claim the Volunteer will need to provide a copy of this form with their claim to show that the Volunteer was authorised.
We recommend that Faculties/Departments keep a record of the number of volunteers that work on their behalf as it is important to declare this to Financial Services annually during the insurance renewal process.
What is the difference between volunteer work and work experience?
Volunteer work is when a member of the community offers their services to the ÁñÁ«ÊÓƵapp without being paid. Volunteers do not include UOW students on work experience placement at host organisations.
Work Experience is when an enrolled UOW student wishes to partake in unpaid work that is relevant to their studies at a host organisation outside the ÁñÁ«ÊÓƵapp.
See also:
Still have questions?
Information for suppliers and contractors relating to the procurement and purchasing function at the ÁñÁ«ÊÓƵapp of ÁñÁ«ÊÓƵapp.
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Tenders
The ÁñÁ«ÊÓƵapp of ÁñÁ«ÊÓƵapp releases a variety of tenders, requests for proposals and expressions of interest via Tenderlink.
Enquiries / More information
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- More information - (external site)
The ÁñÁ«ÊÓƵapp of ÁñÁ«ÊÓƵapp uses The to improve onboarding of suppliers, whilst also improving process to manage potential fraud.
The Eftsure software solution assists in identifying errors, fraud, and scam attempts before releasing funds by independently verifying all required supplier details making currently manual processes more efficient and secure.
What does this mean for our suppliers?
We envisage this change to be of minimum disruption to our suppliers. UOW Finance staff will initiate the invitation email to suppliers for information to be added to the Eftsure system. This will include bank details, ABN, trading name/s, GST registration, Modern Slavery compliance and company contact information.
Details will be added to the New Supplier Registration information within Eftsure. Suppliers will be contacted by Eftsure team for verification purposes.
Following verification, UOW will receive a confirmation email from Eftsure confirming the supplier as verified. The Eftsure system includes a continuous verification of supplier details.
Suppliers will be able to change their own details in the system by contacting UOW Finance. The supplier is responsible for notifying Eftsure of changes ensuring payments for services rendered can be continued without disruption.
Eftsure contact details will be available to our suppliers.
Questions?
Please contact our Accounts Payable team via accounts-payable@uow.edu.au.
How to contact us
- For staff and/or students, please contact us via
- Other contact if needed: insurance-enquiries@uow.edu.au
- Visit us in person: we are at Level 4, Building 36, ÁñÁ«ÊÓƵapp campus.