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Student Residence Satisfaction Survey – what you told us

Earlier in the year, we asked you what you thought about living in a UOW Student Residence in 2026. Here is what we are doing with your feedback to improve your residential experience.

Residences

  • You told us you would like improved laundry facilities... so we are doubling the number of washing machines and dryers available.
  • You told us you would like to see better cleaning of common areas and the bin room... so we are expanding our cleaning team.
  • You told us maintenance responses are too slow... so we are working with the maintenance team as they implement systems to improve response times.

Lounge and stools in a kitchen common area

  • You told us catering isn't meeting expectations... so we are improving communication and consistency in service.
  • You told us maintenance responses are too slow... so we are working with the maintenance team as they implement systems to improve response times.
  • You told us you want common area upgrades... so we are ordering new appliances and renovating spaces.

Students sitting at a table smiling and having breakfast

  • You told us you want larger portions of catering... so we are working with Chartwells to include meal add-ons through the Jumpr+ app.
  • You told us you want common kitchens kept cleaner... so we are having staff complete regular audits to keep these spaces clean and usable.
  • You told us you like staff-led food events... so we are continuing lunchtime BBQs each fortnight to keep you engaging with staff and well fed.

Courtyard area at UOW's International House (IHouse) residential accommodation

Building 73, 74 and 75

  • You told us the laundry system is unreliable... so we are researching new providers to improve the system.
  • You told us maintenance responses are too slow... so we are working with the maintenance team as they implement systems to improve response times.
  • You told us noise after quiet hours is disrupting your sleep and study... so we are strengthening our after-hours response to observe quiet time more consistently.

Building 68 and 37

  • You told us staff interactions are inconsistent... so we are improving training and expectations to ensure a welcoming, respectful and culturally aware experience.
  • You told us maintenance responses are too slow... so we are working with the maintenance team as they implement systems to improve response times.
  • You told us noise after quiet hours is disrupting your sleep and study... so we are strengthening our after-hours response to observe quiet time more consistently.